Rental Terms & Conditions

Last Updated: February 2025
Business Name: Ampz LLC
Address: 2001 Cimarron Ct, Mission, TX 78572
Email: info@getampz.com

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your use of Ampz LLC’s (“Ampz,” “we,” “our,” “us”) portable charger rental kiosks, website (getampz.com), and mobile web application (rent.getampz.com).
By renting a charger, scanning a kiosk QR code, or using our services, you agree to these Terms.

If you do not agree, do not use Ampz services.

2. Age Requirement

You must be at least 13 years old to use Ampz services. Users under 18 must have permission from a parent or guardian.

3. Rental Process

To rent a charger, you must:

Scan the QR code at an Ampz kiosk
Provide a valid payment method
Agree to these Terms
Remove the charger from the kiosk once unlocked

By beginning a rental, you authorize Ampz to:

Charge rental fees
Charge late fees
Charge replacement fees (if applicable)
Charge taxes and processing fees

4. Rental Fees & Billing

Ampz charges rental fees based on the pricing shown at the kiosk and on the rental web app. Fees may include:

Hourly rental rate
Daily maximum fee
Deposit (if applicable)
Late return fees
Replacement fees for lost or damaged chargers
Taxes and Stripe payment processing fees

Your payment method will be charged automatically once your rental ends or when required per our billing logic.

4.1 Security Deposit

For certain rentals, Ampz may charge a security deposit at the time of rental. This deposit:

Is fully refundable if the charger is returned properly
May be partially or fully forfeited if the charger is lost, damaged, or not returned
May be used to cover replacement costs, late fees, or unpaid rental fees
Is automatically released when the rental is completed and verified

The deposit amount is displayed on the kiosk and in the rental web app before a rental begins.

If a deposit release is delayed due to bank processing times, this is outside of Ampz’s control.

5. Return Policy for Chargers

A charger must be returned to any Ampz kiosk that shows as active and available on the Ampz station map.

The rental ends only when:

The charger is fully reinserted into an open slot
The kiosk confirms a successful return
You receive a return confirmation on your device

If a charger is inserted incorrectly, damaged, or returned to an inactive kiosk, the rental may continue, and additional fees could apply.

6. Lost, Unreturned, or Damaged Chargers

If a charger is:

Not returned within the allotted maximum rental period
Returned damaged
Lost or stolen while in your possession

Ampz may charge a replacement fee, typically between $25–$45, depending on model and availability.

This fee covers the cost of the charger, maintenance, and handling.

If your rental was initiated using Tap-to-Pay, the deposit may convert into the full replacement fee if the charger is not returned within the maximum rental period.

Ampz may charge your payment method again if:

The deposit is insufficient
Additional fees are required
The rental continues past the allowed time

7. Device Compatibility

Ampz chargers are compatible with most modern smartphones and small electronic devices.

Ampz is not responsible if:

A device charges slowly
A device does not support fast-charging
A device is incompatible due to unique manufacturer limitations

Users are responsible for confirming their own device’s compatibility.

8. User Responsibilities

You agree to:

Use the charger safely and responsibly
Not modify, dismantle, or tamper with any Ampz equipment
Keep the charger dry and protected
Return the charger within the rental period
Use the service only for lawful purposes
Not resell, loan, or give away Ampz chargers

You acknowledge that chargers may contain tracking, diagnostics, and usage data for security and operational purposes.

9. Location Data

Ampz collects location information to:

Display nearby charging kiosks
Identify where rentals begin and end
Prevent fraud or lost chargers
Improve service coverage

Location access occurs only during active use of the rental platform.

10. Equipment Damage or Malfunctions

If a kiosk or charger malfunctions:

Stop using the device immediately
Contact Ampz support at info@getampz.com
You may request a fee review if the malfunction caused unintended fees

Ampz is not liable for:

Phone damage resulting from charging
Loss of data on your device
Indirect, incidental, or consequential damages

11. Payment Authorization

By starting a rental, you authorize Ampz to charge:

Rental fees
Daily cap fees
Replacement fees
Taxes
Service charges

Ampz uses Stripe as its payment processor. You agree to Stripe’s terms and conditions when using our service.

We may place temporary holds or pre-authorizations on your payment method.

11.1 Multiple Payment Platforms

Ampz uses more than one payment processor depending on the rental method:

Stripe for web-based rentals
Nayax for Tap-to-Pay rentals at kiosks

By using the service, you agree to the terms of the payment platform used for your rental.
Ampz does not store full card numbers for any transaction.

12. Tap-to-Pay Rentals (Nayax Terminals)

Some Ampz kiosks allow users to begin a rental by tapping a contactless card, phone, or wearable device using a Nayax payment terminal.

By using Tap-to-Pay, you acknowledge and agree that:

No account is required
You may complete a rental without creating an Ampz account or entering personal information.
Terms apply automatically
By tapping to rent a charger, you agree to these Terms & Conditions and all payment terms, even if you do not view them through the web app.
Deposit is charged immediately
A security deposit may be charged at the moment of tap activation.
Final rental fee is adjusted at return
- If the rental fee is less than the deposit, the difference is refunded
- If the rental fee exceeds the deposit, an additional charge may be applied
- If the charger is not returned, the full deposit may be kept as a replacement fee
Your issuing bank may hold the deposit
Ampz releases the deposit upon successful return; however, your bank may take 1–7 days to reflect the refund.
Tap-to-Pay uses Nayax as the payment processor
Nayax processes these payments securely. Ampz does not store card numbers or contactless payment credentials.
Rental starts immediately upon tap
You are responsible for the charger until it is returned and confirmed by an Ampz kiosk.

13. Account Suspension

Ampz may suspend or terminate your access for:

Repeated late returns
Fraudulent activity
Chargebacks or disputes filed without cause
Abusive behavior toward staff or venues
Tampering with kiosks or equipment

14. Service Availability

Ampz does not guarantee:

Kiosk availability
Charger availability
Network availability
Compatibility with all devices

Kiosk downtime, connectivity issues, or technical problems may temporarily affect service.

15. Changes to Pricing or Terms

Ampz may update pricing, features, or these Terms at any time.
Updates will be posted on this page with a new “Last Updated” date.

Your continued use of Ampz services constitutes acceptance of the updated Terms.

16. Refunds & Disputes

Ampz reviews refund requests on a case-by-case basis, including:

Machine malfunction
Charger not dispensing
Incorrect billing
Failure to end rental due to kiosk or network error

To request a review, email: info@getampz.com

A full Refund & Cancellation Policy is provided separately.

17. Liability & Disclaimers

Ampz is not responsible for:

Loss of data
Device malfunction or battery degradation
Injury resulting from improper use of chargers
Damages arising from failure to follow instructions

To the fullest extent permitted by law, Ampz limits liability for direct damages to the amount paid for the affected rental.

18. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

19. Contact Information

Ampz LLC
2001 Cimarron Ct
Mission, TX 78572
info@getampz.com