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Refund and Cancellation Policy

Last Updated: February 2025
Business Name: Ampz LLC
Address: 2001 Cimarron Ct, Mission, TX 78572
Email: info@getampz.com
 

1. Overview

Ampz provides portable phone charger rentals through kiosk locations and a web-based rental platform.
This policy explains when refunds may be issued and how cancellations are handled for both:

  • Web-based rentals (Stripe)

  • Tap-to-Pay rentals at kiosks (Nayax)

By renting a charger, you agree to this policy.
 

2. Refund Eligibility

Ampz rentals are considered a digital service that begins immediately when a charger is unlocked.
Because the service is delivered instantly, rentals are non-refundable once the rental begins, except in situations described below.
 

3. Situations Eligible for Refund Review

Ampz may issue a refund only under the following circumstances:

3.1 Charger Did Not Dispense

  • You scanned or tapped, but a charger did not eject

  • The kiosk dispensed an empty slot

  • The charger ejected but was defective on arrival

3.2 Kiosk or Technical Malfunction

  • Rental failed to end due to kiosk/network issue

  • System error caused incorrect charges

3.3 Duplicate or Accidental Charges

  • You were charged twice

  • A technical error resulted in a duplicated transaction

3.4 Deposit Incorrectly Held

If a deposit was not released after a proper return, Ampz will review and refund as appropriate.

3.5 Tap-to-Pay Discrepancies

If Nayax displays an incorrect amount or fails to recognize a return, please contact support.
 

4. Non-Refundable Situations

The following are not eligible for refunds:

  • You forgot to return the charger

  • The charger was lost, stolen, or damaged in your possession

  • You ended the rental late

  • You changed your mind after starting the rental

  • You believed the rental should be free or discounted

  • Slow charging due to your device or cable type

  • Returning the charger to an inactive or offline kiosk

  • Not understanding pricing despite it being displayed at the kiosk

Ampz displays pricing clearly at all kiosks and on the rental app.
 

5. Tap-to-Pay (Nayax) Refunds

If you used Tap-to-Pay:

  • The initial deposit may appear as a “pending charge”

  • After return, Ampz releases the deposit immediately

  • Your bank may take 1–7 days to reflect the refund

  • Ampz cannot control bank processing delays

If the deposit converts into a replacement fee due to non-return, this is not refundable.
 

6. How to Request a Refund Review

Email info@getampz.com with the following:

  • Name (if applicable)

  • Last 4 digits of the card used

  • Date, time, and location of rental

  • Screenshot of the charge

  • Description of the issue

Ampz will respond within 72 hours.

Refund approval is at the sole discretion of Ampz LLC.
 

7. Cancellations

Because rentals begin immediately when a charger is dispensed:

  • Rentals cannot be canceled once started

  • Tap-to-Pay rentals cannot be reversed once the terminal accepts the payment

If you initiated a rental accidentally and no charger was dispensed, contact support for review.
 

8. Chargebacks & Disputes

Before filing a bank dispute or chargeback, you must:

  1. Contact Ampz

  2. Allow reasonable time for issue resolution

Fraudulent, abusive, or repeated chargebacks may result in account suspension or denial of future refunds.
 

9. Changes to This Policy

Ampz may update this policy as needed. Updates will appear on this page with a revised “Last Updated” date.
 

10. Contact

Ampz LLC
2001 Cimarron Ct, Mission, TX 78572
info@getampz.com

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